Case Studies

A Brief History:

Qube Learning has been working within the Facilities Department at Princess Alexandra Hospital NHS Trust since July 2008. Michael Armoogum, RBDS for East of England met with the Department Managers and Head of Training to discuss their needs and to see how Qube Learning can help develop a department that tends to lack confidence in training and development. At present Qube have enrolled 25-30 learners with 17 learners achieving an NVQ, Skills for Life or both. Michael Armoogum met with Angie Williams to discuss her experience with Qube Learning. Angie has been with the hospital for 1 year and works in the Accident & Emergency ward.

Employer Objectives

• Increase staff confidence in learning and training
• Non care / medical staff to gain recognised qualifications
• Improve internal processes and procedures
• Build a relationship with a professional and convenient training provider
• All training and development should be value for money

Learner's Objectives

• Learn new skills
• Improve on internal processes and procedures
• Gain confidence in their own abilities
• Feel invested in by their employer

For the Employer:

• Increase staff confidence in learning and training
• Non care / medical staff gained recognised qualifications in Numeracy as well as work-related skills
• Improved internal processes and procedures, especially in Health & Safety, COSHH and infectin control
• Built a relationship with a professional and convenient training provider through staff open days and group sign-ups
• Training and development was free and therefore great value for money

For the Learner:

• Learnt new skills and built on existing knowledge
• Improved on internal processes and procedures, especially in Health & Safety, COSHH and infection control
• Gain confidence in their own abilities at work as well as in their home lives with their Skills for Life qualifications
• Felt as important as other staff within the hospital

For the Employer:

For the Learner:

“I heard about the open day through my supervisor and thought it would be interesting as I didn’t have any qualifications. My Learning Advisor was very supportive and treated me more like a friend than a tutor. I also got lots of support from colleagues and the hospital. My Numeracy Learning Advisor was again very supportive. I have never enjoyed Maths but she has helped me break these barriers. Achieving my NVQ shows that my job role is just as important as any other in the hospital. I am also looking at signing-up to another qualification next year.”
Angie Williams Princess Alexandra Hospital Domestic Ward Orderly

“I was not aware of the open day until the actual day and I was in two minds about seeing what was on offer. I have worked here for 10 years and it was good to see things like this on offer in our department. My biggest concern was that I am Dyslexic and was not at all confident about doing this. However my Learning Advisor assisted me in so many ways in order to overcome these fears. We had a good relationship especially when I didn’t understand something. Some of the main things I picked up on during the NVQ are Health & Safety practices, including infection control and COSHH. It was a real eye-opener as it gave me a better understanding of why procedures are in place. Achieving my NVQ has given me the confidence to apply for a vacancy in the hospital. This is something I would never have done in the past. I would recommend Qube and their training to colleagues. We were not aware that there were qualifications for what we do and none of us have ever done an NVQ before. The support from the Learning Advisors is what really motivated me”
Mandy Hellard Princess Alexandra Hospital Domestic Ward Orderly