Case Studies

A Brief History:

Paula Crilly has been working for Southern Cross Care as an Administrator for 4 years, based at Highground Care Home in Oxton-on-the-Wirral. She was encouraged to undertake the Business Administration Level 2 NVQ by her Manager Brian Jones, who felt that she deserved a qualification and recognition for her hard work. The qualifications would also give her the opportunity to develop her administration skills and gain qualifications in Maths and English.

Employer Objectives

• Non care staff to gain qualifications
• See recognition of team member’s hard work and success
• Increase staff confidence
• Training that is cost effective and flexible to business requirements
• Improvement of business practices

Learner's Objectives

• To gain nationally recognised qualifications
• Learn new skills
• Gain recognition of hard work and commitment
• See career development
• Gain confidence in their own abilities

For the Employer:

• Team members have achieved their qualifications with additional team members now signed-up too
• Evidence of the team’s hard work and commitment
• Increased staff confidence
• Increased staff morale
• Flexible staff training that did not interfere with the day to day running of the business
• Improved of business practices

For the Learner:

• Gained nationally recognised qualifications
• Learnt new skills and processes
• Gained recognition of hard work and commitment
• Saw career development in the form of mentoring other team member’s in a number of different sites
• Confidence grew in their own abilities

For the Employer:

“I have always had faith in Paula’s ability and encouraged her to undertake the qualifications. She has now been given the recognition she deserves for her skills, knowledge and experience. She has given support and guidance to new administrators in other care homes and this has contributed to the overall smooth running of the business. The Learning Advisor has been able to offer a flexible approach to learning that fits in with our business needs and working practices. Since Paula and I have completed our qualifications with Qube, all of our staff have signed up to do an NVQ or Apprenticeship programme.” Brian Jones Highground Care Home Manager

For the Learner:

“I have gained a greater understanding of the Principles of Administration through my Technical Certificate activities and my literacy and numeracy skills have improved. I have gained recognition and increased confidence in my own abilities. I now have a recognised qualification and have furthered my knowledge. I have been able to use my skills and experience to mentor new administrators within the Southern Cross Care Group. I am able to share my knowledge and skills with others and understand some of the barriers they may have when learning new skills. I have thoroughly enjoyed my programme of learning and it has given me a fantastic sense of achievement.” Paula Crilly Highground Administrator