COVID-19 UPDATE:
In light of the current COVID-19 pandemic we are aware not everyone is able to attend our face-to-face courses, we are therefore offering a wide variety of our courses online for you to take advantage of. For more information, please contact us via the 'Contact' tab.
Principles of Business Admin
Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater. Via this course you will develop an understanding of basic administration concepts and practices, review essential knowledge for daily and more complex administration tasks and learn business and administration national occupational standards.
Duration - 8 Weeks
Digital Skills
In an increasingly digital world, it’s becoming more important to have the right skills in order to use computers and other technological devices. This course is designed to help support your development with digital literacy skills, encouraging progression into roles where digital literacy is required.
Duration - 6 Weeks
Team Leading
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored. This programme is designed to provide learners with the knowledge and understanding required to successfully lead a team - A diverse qualification.
Duration - 8 Weeks
Certificate in Customer Service
In order to have a truly successful business, there needs to be good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task. Via this course you will learn how to deliver excellent customer service, increase your awareness of understanding and meeting customers’ needs, learn how to give a great customer experience and understand how to learn from feedback and promote products and services.
Duration - 8 Weeks
Retail
The retail industry is subject to a number of pressures – not only at present but all year round. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent the business they work for. Increase your chances of gaining a retail-based role with this ‘Retail Operations’ qualification today!
Duration - 8 Weeks
Construction Skills (CSCS Card)
This course is designed for anyone who wants to work in Construction. You will gain introductory skills and knowledge related to health and safety in the construction industry. The course will also provide opportunities to develop personal skills, techniques and attributes essential for successful performance in life.At the end of the course you will sit a multiple choice mock test in preparation for your CSCS Green Card exam, which will be booked and sat at an external centre at a date and time that suits you.
What will you achieve?
All fees relating to CITB testing and obtaining the Green Card will be covered (One test per learner).• Pearson BTEC Level 1 Certificate in Construction• Level 1 Highfield Award in Health and Safety in a Construction Environment• CITB Health, Safety and Environment Test and Labourer’s Green Card
Duration - 7.5 Days
Warehousing
The primary purpose of this qualification is to confirm occupation competence of working within the warehousing and storage environment. In addition to this you will cover how to contribute effective working relationships and maintaining health, safety and security in the workplace.
Duration - 8 Weeks
Preparing to work in Adult Social Care
The need for adult social care continues to rise - With around 1.5 million people working in adult social care in England, care workers need up-to-date support and guidance in order to provide adequate person-centred care. This course will provide you with a high standard of learning, there to support you with the application of a variety of care-based roles.
Duration - 8 Weeks