Michele Bowler - Operations Manager

Areas of Responsibility:

• Operations Team Management – South.
• Work with the Regional Business Development Specialists (RBDS) to identify caseload and future resource requirements.
• Ensure operating systems relating to funding documentation and operating costs are managed effectively and fully compliant.
• Plan and manage quality assurance / improvement activities in line with Qube’s Quality Cycle.
• Manage Awarding Body Centres ensuring quality assurance is implicit and leads to quality improvement.
• Maintain accurate completions forecasting, focusing on retention, timely achievement, volume and success rates.
• Ensure all aspects of delivery from induction through to exit are compliant with external and internal requirements.
• Maintain 3rd party relationships such as External Verifiers, Sector Skills Councils, the Skills Funding Agency and regional network groups.

Relevant Qualifications:

• NVQ Level 4 Management.
• Level 3 Restaurant Supervision Apprenticeship.
• NVQ Level 2 Food and Drink Service Apprenticeship.
• Professional Training Certificate.