feedback & information gathering

Our Self Assessment Report allows us to look at our business in a very impartial way. Not only do we review the business as Managers and Directors, but from our employee's, learner's (and their employers) and associate's points of view.

At selected times of the year, we send out questionnaires to all of our employees and a section of our current learners and their employers. We ask about our services, the training we provide, our means of communication, the learning resources we use and ask for suggestions as to how we can improve our service.

The feedback questionnaires are required as part of our Matrix Standard but we have found this a very enlightening excersie that we intend to continue. We measure ourselves against Ofsted's Common Inspection Framework. Please use the links menu to download our Feedback Summary for learners and employers.

	•	85% of Qube Field Staff are very satisfied with the one-to-one review process they recieved from their Line Manager.
	•	80% of Qube Office Staff are either satisfied or very satisfied that they understand their personal work targets and performance indicators.

We have found that this kind of feedback and information is very valuable to us - we use our analysis to make improvements to continue the development of the business and to establish ourselves as a customer-focussed training provider.

Our most recent Self Assessment Report was published in December 2009.