Customer Service
Every organisation depends upon good customer service to succeed, internally and externally.
We often find that our customers want to embark on a full customer service programme - focusing on developing the technical and behavioural skills required to meet & exceed the customers’ expectations.
The technical skills required for a job (e.g. an administrator) are often embedded into the development that comes in changing the focus of a role to that of a customer-orientated department.
Our Customer Service Apprenticeship includes:
- Level 2 NVQ Certificate in Customer Service
- Level 2 Technical Certificate in Customer Service
- Level 1 or 2 Functional Skills Maths
- Level 1 or 2 Functional Skills English
- Employment Rights & Responsibilities
Our Advanced Customer Service Apprenticeship includes:
- Level 3 NVQ Diploma in Customer Service
- Level 3 Technical Certificate in Customer Service
- Level 1 or 2 Functional Skills Maths
- Level 1 or 2 Functional Skills English
- Employment Rights & Responsibilities
Please review the individual qualification details for further information
| Qualification | Level | Awarding Body | Funding | |
| Intermediate Apprenticeship: Customer Service | Level 2 | City & Guilds | Skills Funding Agency: Apprenticeship |  |
| Advanced Apprenticeship: Customer Service | Level 3 | City & Guilds | Skills Funding Agency: Apprenticeship | |
You’ll require a pdf reader in order to view qualification details. If you do not already have one installed on your machine, please download Adobe reader here.
