Workshops

Certified Workshops & Training:

Qube Learning is accredited to deliver certified short courses by professional and industry specialist awarding bodies. These are:

• The Chartered Institute of Environmental Health (CIEH)
• British Institute of Innkeeping Awarding Body (BIIAB)
• The National Skills Academy

To find out more about our Accredited Workshops, please click here.

Enhanced Training & Development Workshops:

1. Enhanced Customer Service.

Overview:
Guidance towards delivering excellent customer service and passing the customer service technical certificate.

Part 1

Identifying the purpose of excellent customer service.
Understanding your organisations service offer.

Part 2

Understand & respond to problems & complaints.
Identify the interpersonal & team working skills required.
Identify & understand the legislation that will support you & your organisation.

 

2. Enhanced Team Leading.

Overview:
Improve your knowledge, understanding & the skills required to be an effective & respected team leader.

Part 1

Key principals of leadership including: health & safety, good organisation & the issues of leadership.

Part 2

Managing personal development.
The importance of SMART targets.

Part 3

Developing working relationships.
Successful communication.
Understanding how to maintain productivity & avoid negative behaviour.

 

3. Enhanced Management.

Overview:
Personal & professional skills required to be a first class manager; advice & guidance on theories of management.

Part 1

Understand the key issues of management including: delegation, managing conflict & motivating others.
Setting & monitoring objectives.
Key management theorists.

Part 2

Improving your own performance.
Speaking & listening skills.
Presentation and IT skills.
Etiquette & how to deal with stress.
Feedback and appraisal.

More Enhanced workshops to follow summer 2012

Bespoke Workshops

Our Bespoke Training Workshops are set at two levels; Introductory and Developmental, and follow a three stage process and can be delivered over a half day, full day or multiple days to fit around your business needs.

To find out more about our Bespoke Workshops, please click here.