Workshops
Certified Workshops & Training:
Qube Learning is accredited to deliver certified short courses by professional and industry specialist awarding bodies. These are:
- The Chartered Institute of Environmental Health (CIEH)
- British Institute of Innkeeping Awarding Body (BIIAB)
- The National Skills Academy
To find out more about our Accredited Workshops, please click here.
Enhanced Training & Development Workshops:
1. Enhanced Customer Service.
Overview:
Guidance towards delivering excellent customer service and passing the customer service technical certificate.
Part 1
Identifying the purpose of excellent customer service.
Understanding your organisations service offer.
Part 2
Understand & respond to problems & complaints.
Identify the interpersonal & team working skills required.
Identify & understand the legislation that will support you & your organisation.
2. Enhanced Team Leading.
Overview:
Improve your knowledge, understanding & the skills required to be an effective & respected team leader.
Part 1
Key principals of leadership including: health & safety, good organisation & the issues of leadership.
Part 2
Managing personal development.
The importance of SMART targets.
Part 3
Developing working relationships.
Successful communication.
Understanding how to maintain productivity & avoid negative behaviour.
3. Enhanced Management.
Overview:
Personal & professional skills required to be a first class manager; advice & guidance on theories of management.
Part 1
Understand the key issues of management including: delegation, managing conflict & motivating others.
Setting & monitoring objectives.
Key management theorists.
Part 2
Improving your own performance.
Speaking & listening skills.
Presentation and IT skills.
Etiquette & how to deal with stress.
Feedback and appraisal.
Bespoke Workshops
Our Bespoke Training Workshops are set at two levels; Introductory and Developmental, and follow a three stage process and can be delivered over a half day, full day or multiple days to fit around your business needs.
To find out more about our Bespoke Workshops, please click here.
