Customer & Drinks Service
Course Layout: 1 day programme with multiple choice exam
Course Code: QLCDSLH
The 2012 Olympics will bring huge opportunities to the licensed retail industry across the UK. To make the most of these opportunities the industry will require professional, well-trained staff. Delegates who pass the BIIAB Award in Customer and Drinks Service will demonstrate that they understand the importance of delivering high levels of customer satisfaction - something that any business must achieve in these increasingly competitive times if they are to attract customers and increase profits.
Programme Content
- Understanding the high standard of customer and drinks service required when working in a bar
- Providing constant customer excellence, not just customer service
Programme Cost
Qube Learning has 2 costing options available:
Option 1
Qube can locate a venue near to your premises where we will facilitate the training days; this will include refreshments and lunch as well as a reference book for each delegate, examination and certification.
£75 + vat per person
Option 2
You may have a suitable training room on your premises that you would prefer us to use, this option will include a reference book for each delegate, examination and certification.
| A minimum of 10 delegates | £60 + vat per person |
| 15 + delegates | £55 + vat per person |
The maximum number of delegates for this course is 20.
To book your place or find out more, please contact
Vikki Wilson
Training Coordinator
tel. 01491 824500
email. [email protected]
