World Class Customer Service Coach
Course Layout: 2 day programme with multiple choice exam
Course Code: QLWCCSC
This Level 3 Course is a 2 day programme for managers and supervisors works in tandem with the 1 day Level 2 programme for team members.
Programme Content
- What is your role?
- What makes your companies successful?
- What skills are needed to exceed customers’ expectations?
- Characteristics and cost of bad service
- Characteristics of excellent service
- The challenge of management
- Coaching and facilitating skills
- Cascading skills through the team
- Return on coaching investment
Programme Cost
Qube Learning has 2 costing options available:
Option 1
Qube can locate a venue near to your premises where we will facilitate the training day; this will include refreshments and lunch as well as a reference book for each delegate, examination and certification.
£240 + vat per person
Option 2
You may have a suitable training room on your premises that you would prefer us to use, this option will include a reference book for each delegate, examination and certification.
| A minimum of 10 delegates | £140 + vat per person |
| 15 + delegates | £130 + vat per person |
The maximum number of delegates for this course is 20.
To book your place or find out more, please contact
Vikki Wilson
Training Coordinator
tel. 01491 824500
email. [email protected]