Managing an Office Environment - Black background with a bright flower made out of blue fire

Managing an Office Environment

Course Layout: Flexible to meet the needs of you & your business
Course Code: QLBWMOE

Stage1 - Consultation

Pre-workshop Assessment & Consultation visit with your own Specialised Trainer

  • Training Needs Analysis (TNA)
  • Review of Organisational Needs Analysis (ONA) and initial objectives
  • Identification of corporate objectives
  • Identification of department objectives
  • Review of job roles and Key Performance Indicators (KPIs)
  • Tailoring of the workshop to the client’s needs

Managing an Office Environment Specialist Subjects:

  • Managing customer care and relationships
  • Complaint handling
  • Telephone techniques
  • Planning and organising events
  • Planning and running meetings
  • Working as part of a team
  • Effective communication
  • Marketing yourself as a department
  • Resource management
  • Office management (general)
  • Prioritisation
  • Getting the best out of people
  • Data management
  • Managing internal (and external) audits

Stage 2: Workshop Delivery

Option 1 - Essential Skills in Managing an Office Environment
Introductory level workshop to establish a solid foundation of skills
Half Day - Maximum of 3 specialist subjects listed above
Full Day - Maximum of 6 specialist subjects listed above

Option 2 - Enhanced Skills in Managing an Office Environment
An opportunity to develop a more in depth understanding of the specialist subjects
Half Day - Maximum of 2 specialist subjects listed above
Full Day - Maximum of 3 specialist subjects listed above

Stage 3: Evaluation

The evaluation will include a full feedback and action planning process
Initial feedback will cover:

  • Delivery of workshop
  • Suitability of specialist subjects
  • Business specific to your actual needs

Action planning including:

  • How the workshop has affected your individual staff performance
  • How the skills have been integrated into your staff performance
  • What affect the training has had on your overall business performance
  • Follow up training (if required)

Each workshop should have a minimum of 6 delegates attending with a maximum of 15.
Discounts are available for multiple days.

To book your place or find out more, please contact
Vikki Wilson
Training Coordinator
tel. 01491 824500
email. [email protected]

Qube Learning Professional Bodies

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